Jeff Lillback

About Jeff Lillback

Senior Operations Executive with 30+ years of experience leading multi-state, multi-site operations, sales teams, and large P & Ls across service-focused and regulated environments. Proven $30M+ P&L owner, leader of leaders, and strategic operator who drives growth, operational excellence, organizational performance, and client satisfaction. Strength in building high-performing teams, improving margins, and turning strategy into execution.

Experience

1. Branch Manager (Multi State Regional Scope)

   ABM Industries

   Jul 2019 — Present · Nashville, TN, US

   Lead multi‑state operations across TN, MS, and AR, overseeing service delivery, workforce performance, financial management, customer engagement, and operational execution across multiple service lines.Oversee and develop the regional Sales team, including pipeline building, pricing strategy, proposal development, quota performance, and contract expansion.Full $30M+ P&L ownership with responsibility for regional forecasting, margin optimization, cost controls, and revenue growth strategy.Direct senior leaders across operations, sales, finance, and safety to deliver consistent execution, team alignment, and a high‑performance culture.Serve as the senior executive escalation point for regional client issues, driving retention, solution leadership, and multi‑year partnership growth.Led improvements in operational consistency, KPI adherence, compliance, and service outcomes across all three states.

Education

• Kent State University

  Psychology

  1998 — 2001

• Northwestern University

  Associate of Science, Business Administration and Management, General

• University of Northwestern Ohio

  Associate's degree, Diesel Mechanics Technology/Technician

  1995 — 1996

• Kent State University

  Bachelor of Science, PSYCHOLOGY

• Naval Station Great Lakes (NAVSTA Great Lakes)

  Engineman A School , Diesel Mechanics Technology/Technician

  1992 — 1993