Jeff Leach
Director of Operations | Optical & Healthcare Retail | Driving Growth Through Engaged Teams & Strategic Leadership
- Role
- Northern California Director, Optical Sales and Operations at Kaiser Permanente
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Jeff Leach
I am an executive operations leader with 20+ years of experience driving growth…
Experience
Northern California Director, Optical Sales and Operations
Dec 2012 — Present · Oakland, CA, US
Directs optical retail locations within the Northern California region for Kaiser Permanente Vision Essentials. Leads a team of four regional service area managers, 34 local branch managers, and over 500 in-store opticians, contact lens fitters, and receptionists in a union environment to ensure they meet financial, operational, and customer service goals across 44 optical retail locations. Implemented and currently oversees the utilization of a sophisticated customer service survey that generates more than provider-specific responses each year that aid in driving service excellence. Coordinates new and remodeled store design, layout, and budgeting with national facility services team. Builds consistent and efficient operations within the optical service line, and partners with local and regional KP Optometry and Ophthalmology leadership to ensure strong local coordination and goal alignment. Provides strategic input to product and pricing decisions, and overall market positioning of the Vision Essentials brand.
Education
Michigan State University
James Madison College
University of Tennessee-Chattanooga
BS
Skills
- Consulting
- Training & Development
- Consultative Selling
- Business Strategy
- Account Management
- Leadership Development
- Sales Presentations
- Merchandising
- Training
- New Business Development
- Sales
- Retail
- Marketing
- Product Mix
- Inventory Management
- Coaching
- Sales Operations
- Customer Service
- P
- Cross-Functional Team Leadership
- Competitive Analysis
- Marketing Strategy
- Selling
- Budgets
- Sales Process
- Leadership
- Driving Revenue
- Strategic Planning
- Product Launch
- Marketing Management
- Practice Management
- Program Management
- Hiring
- Strategy
- Public Speaking
- Healthcare
- Business Development
- Team Building
- Management
- Cold Calling
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