Jeff Lang

About Jeff Lang

Forward-thinking IT professional with demonstrated success in providing exceptional data center technical solutions and implementation coupled with extraordinary customer service to both internal and external customers; demonstrated expertise in managing high-visibility and time-critical projects in demanding environments.• Insightful, influential communicator with superior interpersonal skills; skilled in translating complex technical solutions into understandable business terms.• Accomplished in driving software and hardware data center upgrade initiatives and modernizing systems to support business goals. • Champion of customer service, focused on improving customer/user requirements; renowned as the “go-to” person for application support and development.• Problem solver with a penchant for mitigating end user issues; responds quickly to product inquiries and ensuring positive customer experiences. • Champion of organizational and staff development with demonstrated experience in cultivating relationships and motivating talented teams forward to excellence.Specialties: Data Center Operations, Infrastructure, Systems Development

Experience

1. Executive Director Data Center Services

   JPMorganChase

   Aug 2002 — Present · Elk Grove Village, IL, US

   JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.4 trillion and operations in more than 60 countries. With a history dating back over 200 years, the firm serves millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Education

• Drake University

  BA

  1992 — 1994

Skills

• Program Management
• IT Operations
• Vendor Management
• Management
• Disaster Recovery
• Infrastructure
• Technical Support
• Business Analysis
• Integration
• Project Portfolio Management
• Agile Application Development
• San
• Software Documentation
• Active Directory
• Project Management
• Hardware
• Problem Solving
• IT Strategy
• Information Technology
• Process Improvement
• IT Management
• Shared Services
• Data Center
• Networking
• Pmo
• Sharepoint
• Business Process Improvement
• Computer Hardware
• Linux
• Security
• Enterprise Software
• Enterprise Architecture
• Customer Service
• IT Outsourcing
• Operating Systems
• Servers
• Crm
• Itil
• Business Process
• Data Center Management