Jeff Kirkey

About Jeff Kirkey

Jeff KirkeyManager, Material Yard StreetGrandview Heights, OH, 43212Successful leader with expertise in large scale program management focused on claims operations, backed by strengths in productivity improvement and training & development. Exceptional ability to motivate employees to perform at highest company standards demonstrated over career spanning two decades, and track record characterized by six-figure savings, double-digit process improvements, and streamlining of division operations yielding increases to corporate bottom line. Career highlights include transforming branch to top-performing, division-leading office, lowering time required to produce accurate auto damage estimates by 17%, reducing conditioning payments by more than and generating more than in annual savings for employer.Division-Level Management | Productivity Improvement | Program Implementation | Project Development | Communications | Employee Relations | Strategic Planning | Client Management | Quality Assurance | Operation Turnaround | Policies / Procedures Development | Public / Media Relations | Training & Development | Recruiting / Staffing | Relationship Building | Vendor Management | Performance Evaluations | Troubleshooting

Experience

1. Manager, Material Damage

   Nationwide

   Apr 2016 — Present

   Manage day-to-day operations for North East Claims Zone total loss claims associates. Supports and develops claims process improvement through continual monitoring of reports and analytics.Conducts quality file reviews as well as daily reviews to assure high quality claims handling. Delivers a positive On-Your-Side customer service experience to all Nationwide customers. Resolves customer complaints according to Best Practices. Monitors and manages unit and individual performance objectives. Identifies, develops and retains high potential/high performing associates for roles within the Claims Organization and across the company. Responsible for associate performance management, salary planning and administration, training and development, workflow monitoring and planning. Assist associates with both complicated and day-to-day claims handling questions.Supports cross-functional and cross-claims coordination and participates in local claims teams to improve cross discipline coordination. Targets cross divisional issues to drive overall performance improvement.

Education

• AICPCU

  CPCU, Insurance

  1998 — 2001

• Perrysburg Highschool

  High School, College Prep

  1977 — 1981

• Walden University

  MBA, Insurance and Risk

  2005 — 2007

• The Ohio State University

  Bachelor of Science, Business Logistics

  1982 — 1987

Skills

• IT Project Implementation
• Subrogation
• Customer Service
• Personal Injury
• Casualty
• Liability
• Claim
• Commercial Lines
• Casualty Insurance
• Claims Management
• Team Building
• Underwriting
• Insurance
• Property & Casualty Insurance
• Program Management
• Liability Analysis
• Commercial Insurance
• Property Damage
• Legal Liability
• Process Improvement
• Claims
• Professional Liability
• General Insurance