Jeff Keifer

Senior Manager Direct Service Providers @7-Eleven

US

In my most recent role, I lead team of direct service providers while providing guidance and feedback. Along with breaking down problems, analyzing solutions, and making informed decisions by leveraging critical thinking skills, I contribute to management of team projects by demonstrating ability to work collaboratively. I determine clear objectives, monitor progress, and ensure team\'s alignment with organizational goals while partnering with stakeholders to develop and implement service strategies in alignment with business objectives. I identify opportunities for service improvement and drive initiatives to enhance customer experience.• Ensured smooth flow of operations by resolving problems and offering exceptional service.• Developed internal team of 30 and vendor team of 500+ to support execution of in-house maintenance.

The University of Findlay

Master of Business Administration (MBA)

Ohio Northern University

Bachelor of Science (BS)