Jeff Jameson
Sales Support Engineer III at Avaya
- Role
- Sales Support Engineer Iii at Avaya
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Jeff Jameson
Diversified experience in the telecommunications industry, including Pre/Post Sale Engineering/Solutions Architect activities, software design and implementation, customer discovery sessions to enhance the customer experience. Extensive customer facing experience with enterprise and global telecom providers in the Contact Center customer experience, Unified Communications, and Omni-Channel solutions space. Able to independently determine project needs to enhance the customer experience. A trusted advisor to customers, partners and internal sales teams. Responsive and reliable. Instrumental on Multi-Million dollar projects. Consistently meets and exceeds sales quotes and goals.
Experience
Sales Support Engineer Iii
Jul 2017 — Present · Tucson, AZ, US
Sales Support Engineer – July 2017 to July 2018Avaya Inc – Tucson, AZAs a member of the Global Technicenter (ATAC) team, my responsibilities include global technical sales support for the Avaya’s Self-Service Omni-channel platform which consist of the following: Avaya Experience Portal IVR, Orchestration Designer, Proactive Outreach Manager (POM), Survey Assist, Callback Assist, Proactive Contact, Intelligent Customer Routing, Nuance ASR/TTS/Security Suite and Dynamic Self Service. As a subject matter expert, duties consisted of assisting both internal Avaya and channel partner sales teams with in depth technical knowledge of Avaya’s Self-Service platform and Avaya Professional Services packaged application offers. Other duties and knowledge include Avaya One Source (A1S) design and product core team participation.
Education
Northern Arizona University
BS, Computer Science
Skills
- Go-to-Market Strategy
- Pre-Sales
- Voip
- Channel Partners
- Telecommunications
- Mpls
- Avaya Products
- Managed Services
- Call Centers
- Ip
- Telecommunications Consulting
- Integration
- Cisco Technologies
- Paas
- Customer Experience
- Professional Services
- Consulting
- Unified Communications
- Wireless Technologies
- Wireless
- Consultative Selling
- Ivr
- Cloud Computing
- Strategic Partnerships
- Cti
- Saas
- Solution Selling
- Voice Over Ip (Voip)
- Sip
- Internet Protocol (Ip)
- Media Processing Server (Mps)
- Sales
- Avaya
- Enterprise Software
- Vendor Management
- Mobile Devices
- Avaya Experience Portal (Aaep)
- Sales Process
- Direct Sales
- Telephony
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