Jeff Jackson
Enterprise Process Owner at Clarios
- Role
- Enterprise Process Owner at Clarios
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Jeff Jackson
Service Management Professional driven by customer satisfaction and earning their credibility and trust by delivering solutions that meet their requirements. Strong communication and collaboration skills with a drive to influence and make positive change across cultural and industry teams as well as internal and external teams through process improvement and business alignment to ITIL based standards.Best summed up by feedback received from a customer: Jeff stresses the importance of knowing your customer and their needs in detail in order to be able to provide support and services to their full satisfaction.Specialties: ITIL, IT Service Management, Process Improvement, Business Customer Relations, Training, Documentation, Application Testing, Business Analysis, Information Management, Project Management, ITIL V3 Foundations and Service Operations Certified, ServiceNow, BMC Remedy ITSM 6.3 and 7.6.03, Microsoft System Center 2012.
Experience
Enterprise Process Owner
May 2019 — Present · Milwaukee, WI, US
Responsible for defining Enterprise-wide Service Management processes and policiesValidating and Governing the adherence to the Service Management processesConsulted in the selection of our Service Management platformAssist in defining the strategic roadmap for our Service Management roll-out as well as any integrations into the platform.
Education
University of Wisconsin-Milwaukee
Bachelor of Science (B.S.), Library and Information Science
2000 — 2001
UW-Waukesha
Associate of Arts and Sciences (A.A.S.), General Studies
1999 — 2000
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