Jeff Holdaway
- Role
- Sr Manager - Client Advisory Services Startup Banking Support at Silicon Valley Bank
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
Experience
Sr Manager - Client Advisory Services Startup Banking Support
Sep 2019 — Present · Tempe, AZ
Lead team of 50+ employees including Managers, Team Leads, and Portfolio Service advisors that assist the Startup Banking and International portfolios. Partner closely with product teams as a stakeholder for all new and enhanced products. Partner closely with sales team in planning and strategizing team structure and goal setting. Introduced new service model creating a centralized team introducing a centralized team enhancing first contact resolution and end to end servicing. Creating a welcome call experience driving few client touchpoints and enhanced customer service.
Education
University of Phoenix
Bachelor in Business Marketing, Business Marketing
2008 — 2010
University of Phoenix
Bachelor, Business Marketing
2008 — 2010
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