Jeff Hitland
Verizon Value Operations
- Role
- Sr Director- Value Implementation at Verizon
- Location
- Randolph, NJ, US
- LinkedIn followers
- 500 followers
Experience
Sr Director- Value Implementation
May 2024 — Present · Basking Ridge, NJ, US
Delivering Exceptional Wireless Experiences: The Value Team is committed to enriching lives by bridging the gap between individuals and premium wireless experiences. Our objective is not only to meet expectations, but to consistently exceed them in both value and quality. We believe that everyone should have access to seamless, reliable, and affordable wireless solutions that enhance daily life and enable meaningful connections. Our team is driven to deliver innovative, customer-focused solutions that respond to the evolving needs of our customers.Comprehensive End-to-End Execution: We lead end-to-end execution across GTS, Customer Experience and User Experience (CX/UX), digital platforms, assisted channels, and collaborate closely with our external partners. This includes oversight of Verizon Prepaid, Total Wireless, and Simple Mobile brands. We operate with a strong sense of urgency to ensure timely launches, consistently prioritizing outstanding customer experiences.Key Responsibilities and Strategic Collaboration: Our responsibilities encompass reference data design and execution, as well as the thorough evaluation of business requirements for new initiatives to ensure accurate development and delivery. We manage key milestones and deliverables to facilitate on-time implementation and proactively address any post-launch issues. The Value Team comprises experienced senior managers and individual contributors, who work in partnership with the relevant strategy teams to design, develop, implement, and maintain critical initiatives that differentiate our prepaid wireless offerings in the marketplace.
Education
Minot State University
BA, Business Administration Finance
1985 — 1989
Skills
- Marketing
- Gsm
- Product Management
- Lte
- Strategy
- Strategic Planning
- Budgets
- Customer Experience
- Business Strategy
- Leadership
- Telecommunications
- Sales
- Wireless Technologies
- Cdma
- Management
- Vendor Management
- Mobile Devices
- Customer Retention
- Customer Service
- Training
- Wireless
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