Jeff Hicok

About Jeff Hicok

Senior level IT solutions/technical architect with strong leadership skills. • Ability to…

Experience

1. Information Technology Manager

   maurices

   Jul 2020 — Present · Duluth, MN, US

   Managed outsourced offshore IT infrastructure groups (IAM, Collaboration, Telecom, and Endpoint). • Rebuilt greenfield IT infrastructure for a 900-store retailer over 2.5 years. • Migrated numerous IT technologies to the cloud, including collaboration, endpoint, IAM and telecom tracks.• Negotiated MS Licensing agreement, saving Saved annually, by canceling inactive phone lines and transitioning analog phones to VoIP.• Migrated corporate voice from a Cisco on premise to Microsoft Teams in the cloud, reducing support and capital cost. • Provided expertise with designing, developing, and maintaining secure enterprise cloud and data center computing.• Acted as a thought leader for the organization’s distributed computing vision • Upgraded video conferencing rooms with MS Teams and Poly conferencing hardware.• Drove process improvement efforts across the company.• Prepared capital and operational budgets.• Consulted on complex projects as a top-level contributor/specialist.Technology: Azure, Office 365, Microsoft Intune, Mimecast, Webex phone, MS Teams Voice, Ring Central, Active Directory, Saviynt, Poly video conferencing, JAMF, Saviynt

Education

• Northwestern Electronics

  Associates degree in Electronic Technology

Skills

• Active Directory
• Windows Server
• Process Improvement
• Virtualization
• Business Analysis
• Ssl Certificates
• Disaster Recovery
• Data Center
• Management
• Microsoft Operating Systems
• Itil
• IT Management
• IT Strategy
• Erp
• Microsoft Exchange
• Microsoft Sql Server
• Cloud Computing
• Hp 3par
• Group Policy
• Integration
• Nimble
• Troubleshooting
• Sharepoint
• Vendor Management
• Dell Poweredge Servers