Jeff Hartman

Experience

1. Account Manager Consultant Iii - Large Local Accounts

   Anthem Blue Cross and Blue Shield

   Nov 2007 — Present · Richmond, VA, US

   Manages and coordinates account service activities as the primary customer contact for retention of 18 large enrolled subscribers) local accountsDefines and oversees the execution of account management and retention strategy for 18 accounts based on an in-depth knowledge of the account\'s priorities, demographics, culture and financial situation. Identifies opportunities for penetration sales. Supports pursuit of new business opportunities either directly with a broker/consultant or potential client, or through a team approach with field office sales staff. Responsible for growing Specialty Business within existing accounts. Provides support for field sales staff with RFP responses, proposals, client presentations, and underwriting coordination on new business sales opportunities. Develops business relationships with brokers, consultants, and key decision makers in order to meet or exceed new and renewal sales targets. Responsible for managing the annual renewal process for accounts, including underwriting negotiation, preparation of renewal analysis, and client presentations. Coordinates and controls new business implementation activities. Trains/mentors three lower level Account Management staff. Works directly with Sales Account Representatives / Account Service Representatives to assure that all aspects of account service run smoothly. Identifies competitive situations within assigned accounts or group market, analyzes information, and develops proposals and execution plans to management.

Education

• James Madison University

  Bachelor of Arts (B.A.)

  1988 — 1993

Skills

• Medicare
• Strategic Planning
• Customer Service
• Business Analysis
• Underwriting
• Sales Management
• Budgets
• Life Insurance
• Process Improvement
• Healthcare
• New Business Development
• Strategy
• Leadership
• Sales
• Financial Analysis
• Employee Benefits
• Analysis
• Account Management
• Insurance
• Health Insurance
• Brokers
• Managed Care
• Management
• Team Building