Jeff Hadaway

Head of Operations @Medicspot

Hastings, GB

Ownership for executing all parts of the commercial, administrative and compliance aspects of the business, across direct-to-consumer, partner services, and NHS services, from supplier through to customer support- Part of the Senior Leadership team, planning company-wide initiatives and direction of travel for business as a whole- Scoped, designed, launched and refined services across home testing, COVID-19 testing, and remote GP appointment services- Established quality controls and processes across compliance, manufacture, QA, finance, logistics and customer service, driving efficiencies in delivery and cost controls, and revamping customer experience in the process- Led the workforce and capacity planning, recruitment and training of over 90 colleagues into my team to deliver an ever-expanding demand for our services, across all levels of role and responsibility- Drove internal development through nurturing leadership capabilities within the team, and fostering an open, supportive and transparent culture- Optimised processes to assemble, ship and process a peak of test kits a week, generating up to in sales a day and enabling 100x growth in volume within 3 months to meet demand- Transformed operating model from in-house to outsourced clinical services, decreasing fixed costs by 90% whilst expanding operating capacity and patient availability- Worked closely with marketing and sales to ensure operations were aligned to future commercial requirements and to develop marketing strategies, maximising returns and delivering to schedule.

The University of Kent

Certificate of Higher Education

The Open University

Certificate of Higher Education