Jeff Grossman

About Jeff Grossman

Management Certifications- Georgia Tech Management Development - ITIL v3…

Experience

1. Vice President - Core & Backbone Network Operations

   Spectrum

   Aug 2022 — Present

   o Led organization of 73 employees (4 direct, 69 Indirect) from Network/Principal Engineer to Sr. Director o Responsibility for all break/fix events across the national core & backbone route/switch, and optical networks. Maintenances for OPEX related activities, such as recurring OS upgrades to routers, switches, and optical nodes across the national footprint. o Enhancement of onboarding and training programs designed to bring new hires up to speed, enabling them to become proficient in their roles, more quickly o Development of new, and improvement of existing processes to streamline workflows into the operations organizationo Partnership with VPs of other NetOps organizations to develop relationships between teams and create combined troubleshooting flows per serviceo Key Successes from 08/2023 – 12/2023 Average Outage MTTR driven down from 328 min to 234 minutes Average Outage TTR within department down from 178 min to 144 min 15% reduction in total ticket volume through automation and self-healing efforts Containment of all break/fix events within Operations increased 90% to 98.5% 8% reduction in employees through natural attrition while increasing productivity through above metrics

Education

• Florida State University

  Bachelor's degree, Information Technology

  2002 — 2006

Skills

• Internet Protocol (Ip)
• Virtual Router Redundancy Protocol (Vrrp)
• Networking
• Tcp/Ip
• Ospf
• Internet Protocol Suite (Tcp/Ip)
• Voip
• Hot Standby Router Protocol (Hsrp)
• Routing
• Border Gateway Protocol (Bgp)
• Project Management
• Ethernet
• Leadership
• Account Management
• Voice Over Ip (Voip)
• Telecommunications
• Ios-Xr
• Signal Transfer Point (Stp)
• Vrrp
• Eigrp
• Hsrp
• Sales
• Ip
• Bgp
• Cisco Ios
• Computer Network Operations
• Stp
• Customer Service
• Dwdm