Jeff Garduno

About Jeff Garduno

Vice President of Retail Operations credited with 20- years of progressive leadership leading business strategy, operational efficiency, change management, and exceeding targets and goals for 183 retail stores, 86 car washes, and 1500 employees spanning across 5 states Optimize company operations for strategic objectives and profitability; focus on enhancing customer experience, building brand loyalty, and identifying growth opportunities, expanding retail and pharmacy presence, and exploring new markets Exhibit effective people leadership through strategic recruitment, essential training, and empowering staff, propelling the organization to the forefront in the region. Boost performance by mentoring and guiding newly appointed Directors of Pharmacy, District Managers, and retail teams nationwide Elevate ten district managers within the last two-years showcasing a strong dedication to nurturing internal talent and facilitating the expansion of the company; continuously achieving the most favorable outcomes in manager engagement, notably securing a perfect score of 100% when assessing whether my direct reports would endorse their manager Business and financial acumen includes strategic planning, budgeting, cost management, financial performance, analyzes key performance indicators (KPIs), and takes necessary actions to achieve financial targets Career highlights include achieving a top 10 position in the company for execution metrics, significantly reducing employee turnover to become one of the lowest in the region and approaching the top in the company. Recognition a received for surpassing goals in administering covid tests and vaccinations. Furthermore, successfully driving digital adoption in the pharmacy to become a leader within the chainCore Competencies Business & Operations Executive Stakeholder Engagement Leadership Management Strategic Partnerships Performance Solve Challenges Opportunities Executive Decision Sourcing Pricing Team Management Product Offerings Continuous Improvement Complex Problem Resolution

Experience

1. Director of Pharmacy and Retail

   Walgreens Boots Alliance

   Dec 2018 — Present · Salt Lake City, UT, US

   Directly manage critical aspects in pharmacy and retail, including operations, customer experience, employee engagement, payroll, and budgets. Oversee 63 stores with 1500 team members across Utah, South Dakota, Wyoming, and Reno, NV, generating over $650M in annual sales Oversee acquisition through collaboration with Healthcare Supervisor and District Managers to develop a well-crafted retention plano Achieve impressive 120% retention rate across all locations, which garnered recognition from the buyout team, along with significant improvements in key performance indicatorso Patient Promise reflects a substantial increase, rising from 67% to an impressive 80%; Customer satisfaction scores soared to the top of the area, reaching an impressive 73%; Script count within the district experienced a remarkable 15% increase, positioning us as the top-performing district in the region One of the first in the company to roll out and pilot our new pharmacy inventory platform; participated in feedback sessions to improve the operating experience and created training for my area and for the region Lead collaborative meetings with the leadership team, devising improvement plans resulting in a 4% year-over-year increase in patient adherence; efforts led the area to rank within the top 5 of the company for year-over-year improvement. Achieve record-high pharmacy Patient Promise Times by developing playbooks for Pharmacy Managers and Store Managers, resulting in a remarkable performance increase from 72% to 84% within 3 months Administered 1M+ vaccinations/tests, supported company initiatives, and received valuable feedback. Innovated no-appointment drive-thru clinic for underserved, earned media recognition; adapted effectively to pandemic challenges, evolving to meet public needs. Shared best practices on getting technician certified in immunizations certified technicians, and gained recognition for high test volumes; clinic served as a role model

Education

• Southern Utah University

  Bachelor of Science - BS, Marketing

  2002 — 2006

• Southern Utah University

  Master of Business Administration - MBA

  2009 — 2010