Jeff Etherington
Director | Customer Experience Executive | Driving CX Transformation, Retention, and Omnichannel Strategy | Global Team Leader
- Role
- Director of Client Success at Boostability
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Jeff Etherington
Customer Experience Executive with 15+ years leading global teams to deliver transformative customer journeys that drive loyalty and business growth. Proven success improving NPS, CSAT, and retention while optimizing operational efficiencies and implementing digital and AI-enabled solutions. Passionate about aligning CX strategies with organizational goals, fostering high-performing cultures, and empowering teams to deliver exceptional experiences at scale.Currently leading global teams at Boostability, where I have improved QA scores from 86% to 95%, increased customer retention by 12%, and implemented AI tools to achieve 30% headcount cost savings. Previously transformed customer service operations at LifeWave, Young Living Essential Oils, ROI Call Center Solutions, and Alorica, consistently delivering results through strategic leadership and customer-centric innovation.Let’s connect to drive customer experience excellence and business growth together.
Experience
Director of Client Success
Aug 2023 — Present · Lehi, UT, US
Skills
- Team Leadership
- Cms
- Contact Centers
- Customer Retention
- Customer Service
- Team Mentoring
- Leadership
- Telecommunications
- Crm
- Microsoft Excel
- Public Speaking
- Team Management
- Integrity
- Marketing
- Account Management
- Call Centers
- Salesforce.com
- Customer Satisfaction
- New Business Development
- Management
- Team Building
- Avaya Technologies
- Sales Management
- Accountability
- Sales
- Motivation
- Workforce Management
- Operations Management
- Bpo
- Positivity
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