Jeff Ellington
NCG Rep at AT&T
- Role
- Network Control Group Rep at AT&T
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
Experience
Network Control Group Rep
Oct 2009 — Present
Provided advanced technical support for AT & T U-verse services (TV, internet, and voice).• Diagnosed and resolved complex network and service issues beyond Tier 1 and Tier 2 levels.• Coordinated with dispatch and field technicians to restore service and resolve outages.• Monitored network performance and escalated critical issues to engineering teams.• Communicated technical solutions clearly to customers and internal stakeholders.• Maintained detailed documentation of incidents, resolutions, and system updates.
Skills
- Program Management
- Wireless Technologies
- Strategic Planning
- Customer Service
- Testing
- Process Improvement
- Wireless
- Public Speaking
- Mpls
- Troubleshooting
- Cisco Technologies
- Leadership
- Voip
- Microsoft Office
- Voice Over Ip (Voip)
- Ip
- Technical Support
- Business Analysis
- Business Process Improvement
- Networking
- Management
- Team Building
- Electronics
- Telecommunications
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