Jeff Dunn

About Jeff Dunn

AREAS OF EXPERTISEOnline MarketingUser Experience OptimizationAnalytics & Data InterpretationUsability & A/B TestingTeam BuildingVoice of Customer IntegrationMobile Commerce & AppsContent Marketing Cross-Functional CollaborationP & L ManagementSite Operations & TechnologySocial MarketingCustomer Experience TransformationProgram ManagementDigital Transformation

Experience

1. Vice President, Digital Experience

   Rogue Credit Union

   Oct 2023 — Present · Medford, OR, US

   The role of VP, Digital Experience provides strategic leadership, vision, and oversight for the organization\'s digital experience aspirations. This includes, in partnership with senior management, shaping the digital strategy and overseeing the execution of digital projects and services. Outcomes include enhanced member experience, operational efficiency, continuous new member acquisition, and ensuring the organization\'s long-term sustainability and competitive advantage through improved member loyalty. The VP partners with department leaders across the organization to influence and drive change in creating best-in-class digital experiences. Provides managerial leadership, ensuring teams achieve goals and metrics and fosters an environment of exceptional member service, operational excellence, and active member participation.

Education

• Brigham Young University

  BS, Business Management, Marketing w/ Accounting/Econ Minor

  1984 — 1987

Skills

• Project Management
• Direct Marketing
• E-Commerce
• Retail
• Multi-Channel Marketing
• Multi-Channel Retail
• Analytics
• Merchandising
• Strategic Planning
• Cross-Functional Team Leadership
• Customer Experience
• Digital Marketing
• Income Statement
• Team Building
• Forecasting
• Leadership
• Crm
• User Experience
• P&L Management
• B2b
• Strategy
• Marketing
• Online Marketing
• Customer Insight
• Integrated Marketing
• Business Intelligence
• Inventory Management
• Management
• P&L