Jeff Denbaugh

About Jeff Denbaugh

I started my professional career in 1990 with a premier wireless service provider. During…

Experience

1. Operations Manager

   HearUSA

   Feb 2019 — Present · Murfreesboro, TN, US

   Monitor workloads, productivity, and attendance for 23-member teamSupervise/coach team member diligence regarding the process of creating notes/uploading files and responding appropriately to adjusters/clientsPartner with Vice President to maintain and adhere to company budget and improve product/service marginsBid and win quotes with clients to provide services or products to claimantsAdvise team members on complex questions pertaining to claims, providers, clients, and claimantsExpand network development via outreach to service and medical providersCommunicate ideas to management to improve employee morale, customer service, and company performanceReceive claim information from clients and effectively communicate with each department to ensure claim is processedDelegate claim emails/faxes/mail to appropriate team members.Maintain claimant information in CRM system; train and ensure team members effectively use systemReceive calls from claimants/providers and effectively communicate the status of claims and how they are processed.Process orders from claimants and ensure orders are correctly entered in CRM.Ensure proper invoicing to customers by referencing CRM software.Communicate with Sales Staff regarding claims, processes, and customer service.Generate reports as needed (attendance, performance, outstanding processes and open orders)

Education

• Westminster High School

  Diploma received, Business Administration and Management, General

  1980 — 1984

Skills

• Performance Management
• Employee Training
• Call Center
• Telecommunications
• Sales
• Telecommunications Management
• Wireless Technologies
• Wireless
• Vendor Management
• Cellular Communications
• Cross-Functional Team Leadership
• Management
• Contact Centers
• Time Management
• Cdma
• Coaching
• Customer Satisfaction
• Training
• Mobile Devices
• Account Management
• Team Leadership
• Business Process Improvement
• Customer Retention
• Call Centers
• Customer Service
• Customer Experience
• Leadership