Jeff Davis
SVP Business Strategy & Intelligence @Bank of America
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WORK HISTORY
SVP Business Strategy & Intelligence @Bank of America
Charlotte, NC, US
Consumer Client Journey Execution Leader - Integration of the Client Journey Program throughout the Consumer Organization by providubg leading to bring about Operational Excellence framework to life and steer idea generation through implementation. Support journey teams with strategic recommendations to simplify and improve processes to enhance the client experience.
SKILLS
ABOUT JEFF DAVIS
Highly effective leader with over 25-years if consumer operations experience within the areas of; Consumer & Small Business Banking, Risk Management, Business Controls / Change Mgmt, Client Journey, Contact Center Optimization, Operational Excellence / Business Transformation, Talent Mgmt, P&L Oversight, Complaint Resolution, M&A, Strategy Development, Executive Communication & Reporting, Multi-Product Oversight, Vendor Sourcing, Default Management and Post Closing. Jeff Davis serves as the Business Strategy & Intelligence SVP for Consumer and Small Business Banking services based out of Charlotte, NC. Jeff recently served as the site executive for the Plano, Texas campus (20••••16) prior to relocating to Charlotte. Previously, Jeff served as the Business Control SVP for Client Services within Consumer & Small Business leading operations oversight in the execution of internal control discipline including; applied risk management routines across the consumer organization to evaluate control performance and drive adherence to enterprise-wide standards. Jeff served as the site executive for the Greensboro, NC campus (20••••13). Jeff holds a Bachelor’s degree in Business Management and is a certified Six Sigma Greenbelt. Jeff is based in Charlotte, NC.
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