Jeff Croft

About Jeff Croft

Driving business objectives by solving for both operational and human complexity.I’m a business development and operations leader with 13+ years of experience scaling revenue, building high-performing teams, and expanding multi-site retail footprints. As the Director of CX at Texas Mattress Makers, I led a team of 15 across nine locations, driving revenue from $1.5M to $20M+ through data-driven strategy, cross-functional collaboration, and a relentless focus on customer experience.My leadership philosophy is grounded in servant leadership and operational excellence. I’ve maintained 0% staff turnover over eight years by fostering a culture of trust, accountability, and continuous learning. I specialize in turning insights into action - whether through product strategy, sales enablement, or market expansion.I’m now seeking new opportunities to help mission-driven organizations grow with integrity and impact. Let’s connect if you’re building something great and need a leader who can scale it.CORE COMPETENCIES:Operational Leadership | Revenue Growth | Project Management | Process Improvement | Data Analysis | Loyalty Strategy | Partnership Development | Strategic Planning | Implementation Strategy | Technology Optimization | Team Leadership | Customer Experience | Client Relations | Cross-Functional Collaboration | Relationship Building | Coaching & Training | Communication Strategy | Growth Strategy | Consultative Sales | Account Retention | Field Sales

Experience

1. Business Performance Advisor

   Insperity

   Dec 2025 — Present · Houston, TX, US

Education

• The University of Texas at Austin

  Bachelor's degree, Economics

  2008 — 2012

Skills

• Event Planning
• Social Networking
• New Business Development
• Leadership
• Customer Service
• Marketing Strategy
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Microsoft Word
• Research
• Advertising
• Social Media