Jeff Christenson

About Jeff Christenson

Technology professional with hands on product development of large scale, high…

Experience

1. Sr Manager, Product and Tech, Cs Tech

   Amazon

   Apr 2021 — Present

   Leader of senior leaders managing a 50-person org spanning multiple teams of product managers, software engineers, data engineers, network engineers, and technical program managers. • Grew my organization to 50 headcount from 1, with worldwide remote management across six countries. • Owned a portfolio of products and services within the Worldwide Capacity Planning charter across call center management systems, data infrastructure, and telecom architecture in support of our worldwide Customer Service (CS) operations, enabling CS to handle 1.8B contacts through 161.5K CS Associates (CSAs) based out of 200+ sites. • Established vision for CS call center management system and long-term technical architecture plan • Delivered and scaled products with annual cost avoidance of $80M+ • Actively participate in Amazon’s hiring processes as an Amazon Bar Raiser, conducting 340+ interviews.

Skills

• Negotiation
• Product Development
• Business Planning
• Team Leadership
• Analytics
• Strategy
• Merchandising
• Management
• Sales
• Program Management
• Sales Operations
• Cross-Functional Team Leadership
• Project Management
• Market Research
• Project Planning
• Microsoft Excel
• Leadership
• Business Development
• E-Commerce
• Operations Management
• Inventory Management
• Brand Management
• P&L Management
• Account Management
• Communication
• Vendor Management
• Marketing
• Social Media Marketing
• Sql
• Content Management
• Strategic Partnerships
• Product Management
• Online Marketing
• Contract Negotiation
• Marketing Strategy
• Competitive Analysis
• Digital Marketing
• Pricing
• Forecasting
• Retail