Jeff Camp
EVP, Product Executive - Consumer Enabling Technology @PENNYMAC
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WORK HISTORY
EVP, Product Executive - Consumer Enabling Technology @PENNYMAC
Dallas, TX, US
Leads the customer facing business technology teams focused on designing and delivering best in class customer experience solutions powering our marketing, digital customer experience, mortgage sales and fulfillment teams. Delivers solutions that drive efficiency and effectiveness in the lending lifecycle, with a focus on reducing customer effort and improving customer experience, enabling multi-channel engagement capabilities, and powering our best in class mortgage professionals.
EDUCATION
Southern Methodist University
Marketing eMBA Certificate, Marketing
Western Washington University
Business, Finance, Economics
SKILLS
ABOUT JEFF CAMP
Decisive, hands-on executive with an entrepreneurial spirit and a unique blend of business strategy, technology, customer experience and operations, financial analysis, accounting and auditing skills. Demonstrated success in customer experience transformation, M&A, and helping firms deliver exceptional results.Leader with P&L experience in retail, energy, mortgage, insurance, business travel and financial services industries. Change agent with proven results driving Customer Experience excellence, profitable growth, operational improvements, and successfully establishing and managing large domestic and international contact center operations. Demonstrated strengths in business transformation and implementing award winning technology solutions.Experienced professional and senior operations leader for large customer engagement teams, leading internal and outsourced operations and all aspects of customer experience design and execution. Strong financial acumen, coupled with 25 years of operations leadership leading full service contact center teams in the US, Canada, UK, Latin America, and Asia.Customer Experience advocate, serving as board member for \"Execs In the Know - Customer Response Summit\", a global network of CX professionals committed to advancing the customer experience across industries. The organization is committed to helping others improve the customer experience through collaboration, networking, consumer research, training and best practice sharing.
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