Jeff Bryant
Senior Vice President, Telephone Survey and Support Operations @NORC at the University of Chicago
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WORK HISTORY
Senior Vice President, Telephone Survey and Support Operations @NORC at the University of Chicago
Chicago, IL, US
Serves as the SVP for the Telephone Survey and Support Operations, the department responsible for survey dissemination and data collection activities including phone, web, and direct mail. In this role, directs the suite of survey data collection and support operations, with three call centers and mail operations collectively employing over 900 staff and dialing over two million calls per week. Oversees the data and text analytics functions in the department designed to leverage the latest technologies to automate quality control, quality monitoring, and other manual processes. Balances efficiency and survey data collection targets through methodological and operational decisions across a portfolio of 25-30 active survey projects at any point in time.
EDUCATION
Bowling Green State University
Masters
United States Air War College
Masters
ABOUT JEFF BRYANT
Strategic and Crisis Leadership • Production Oriented Operations • Large Fiscal Management • Five-Time U.S. Presidential Appointee • Deep Global Experience • Impeccable Ethics Having stewarded operational budgets of more than $600 million and program budgets of up to $1.4 billion, I have been consistently rated in the top senior executive tier in some of the most complex and high-profile organizations in the world. As an exemplary leader with extensive experience in high consequence, high stress environments, I have consistently delivered results regardless of the scale or scope of the task. I am adept at rapidly identifying the correct course of action and leading and motivating multi-functional teams to deliver results once thought impossible. With a proven track record in identifying problems and analyzing issues, I act decisively to succeed. I build lasting relationships with diverse stakeholders to deliver complex and enduring projects, and thrive by inspiring teams to \"do ordinary things better than anyone else.\" Strategic Leadership Operational Turnaround Expert International Capacity Building Key Skills: Builds high functioning teams • Leverages latest technology to solve complex problems • Dynamic mentor and collaborator • Keen multi-national negotiation skills • Strategic visionary thinker • Operational planner • Comfortable in high profile situations • “Go-To” problem solver • Persuasive communicator • Global authority in crisis leadership.
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