Jeff Breen
Manager, Technical Consulting, Professional Services @Zendesk
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WORK HISTORY
Manager, Technical Consulting, Professional Services @Zendesk
Montreal, QC, CA
Plan and direct all aspects of the Zendesk core products and Sunshine Conversations platform Technical Architect organization, including but not limited to hiring, staffing, and all initiatives in alignment with Zendesk’s Global Professional Services organization.• Lead and mentor technical team members to achieve period over period improvement in technical capabilities and eye for business related to the Zendesk Products and Platform services.• Accountable for team’s activities including scheduling, estimating, technical design, quality, and testing.• Ensuring Zendesk customers are successful deploying of all Zendesk products and Sunshine Conversations platform solutions.• Recruiting and hiring leadership to grow the global team• Planning, positioning, and definition of processes, offerings, and methodology improvements.
EDUCATION
College of the North Atlantic
Diploma, Electronics Engineering Technologist Diploma
SKILLS
ABOUT JEFF BREEN
Dynamic individual with a strong profile of achievement combining skills in diverse areas of organizational development, group/staff leadership, program development and project management, building partnerships and community relations. Highly motivated and intuitive, effective at human relations, and able to manage both time and resources to maximize productivity. With over 20 years experience in the high tech industry and over 8 years of management experience I\'m a highly motivated individual who believes in leadership style of empowerment, accountability, communication and respect.I\'m currently a Technical Consulting Manager, Professional Services at Zendesk who is passionate about enabling customers on the Zendesk Sunshine Conversations platform. I enjoy mentoring, leading and growing teams on a global scale. I’m a technical manager who enjoys getting into the operational and technical details. I’m passionate about working closely with customers, sales, engineering and operational teams within Zendesk.
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