Jeff Borders
Scrum Master at eviCore healthcare
- Role
- Scrum Master at EviCore by Evernorth
- Location
- Franklin, TN, US
- LinkedIn followers
- 500 followers
About Jeff Borders
I am a Senior Scrum Master with 9 years of experience leading Agile teams and…
Experience
Scrum Master
Jun 2019 — Present · Nashville, TN, US
Scrum Master for 7 Agile teams, driving delivery excellence, continuous improvement, speed of delivery, and strong stakeholder collaboration across the organization. Aggregate Outcomes Across 7 Teams: • Increased Velocity by 34% • Reduced Cycle Time by 31% • Improved Predictability by 24% • Raised NPS Scores (Team Morale) from 6.5 to 9 for struggling teams.• Data-Driven Coach:Builds dashboards in Azure DevOps and Power BI to track DORA metrics and assess Scrum maturity. Key Outcomes: Metrics offered empirical insight for stakeholders and teams to celebrate wins and target growth areas.• Team Coach & Agile TrainerTrains teams in effective daily stand-ups and Agile best practices. Led workshops on Predictability, Psychological Safety, Feedback Sessions, Team Growth Matrix, Scrum vs. Waterfall, and more. Coaches Product Owners on stakeholder management and backlog refinement. Guides stakeholders in Sprint Reviews to improve communication and morale. Key Outcomes: Enhances team agility, trust, and consistent sprint goal achievement. Fostered a culture of continuous improvement. • Facilitator of High-Impact Ceremonies:Leads strategic sessions (Vision, PI Planning, Working Agreements, Story Mapping, etc.) and Retrospectives that fostered ownership and shared understanding of team growth experiments that drive quality and speed of delivery. Key Outcomes: Increased team buy-in, collaboration, and self-organization. • Impediment Remover & Change Agent:Built trust across teams and departments to proactively clear blockers for teams. Facilitated experimentation and inter-team collaboration to speed delivery. Key Outcomes: Modeled a solution-driven mindset that inspired ownership, experimentation, and faster value delivery. • Recognition:Only Scrum Master to receive Employee of the Month in 1k member Organization.
Education
Southern Methodist University
Bachelor of Business Administration - BBA
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