Jeff Baetz

About Jeff Baetz

CSM’s (Client Success Managers) at IBM provide the following service to our assigned clients: • Managing incidents and problem management/resolution • Working closely with vendor management, asset management, and procurement regarding the reporting and deployment of IBM software products in a client’s catalog • Ensuring project(s) or change implementation(s) are successful • Partnered with any existing business partners you are working with or IBM’s two service organizations (IBM Consulting & Expert Labs) • Frequent product roadmap presentations around forecasted changes to our software products and general product direction • Deploy, adopt, and to generate client value based on your investment with IBM • Identify expansion opportunities based on client use case definition and related software product mapping to each use case

Experience

1. Principal Horizon Technology Sales Leader Trinity Health System & Henry Ford Health & Hap

   IBM

   Jan 2025 — Present

   Lead enterprise go-to-market strategy across Trinity Health System and Henry Ford Health/HAP, aligning Hybrid Cloud, Data, AI, and Automation portfolios to executive business priorities.• Orchestrate cross-brand teams across software, IBM Consulting, Technology Expert Labs, and business partners to drive complex enterprise sales motions and multi-year agreements.• Closed $10M 2-year IBM Enterprise License Agreement,$4M 3-year Technology Lifecycle Services agreement, and $930K ELA catalog deployment.• Delivered 176% of quota FY2025; IBM 100% Club recognition.• Conduct industry use case workshops and MVP engagements tied to defined business KPIs and measurable ROI.• Serve as IBM Global Sales School Volunteer Coach and Academic Advisor, mentoring future sales leaders.TSL\'s are client dedicated and lead cross-brand technology sales around IBM\'s strategic platforms. TSL\'s drive broader strategic conversations within the client account, ensure clients receive an even better customer experience, with a goal of delivering sustained technology growth.TSL\'s innovate via industry use cases based on emergent technologies, industry shifts, and market expertise. TSL\'s activate and deploy IBM products & services portfolio to address complex client challenges. Responsibility also exists to align IBM\'s AI, Data, Hybrid Cloud & Automation strategy to address client requirements and to create scalable and revenue-generating opportunities for customers.TSL\'s drive pipeline with industry use cases workshops and MVP\'s focused on business success metrics. TSL\'s communicate product and technical roadmap updates real-time based on received client business requirements. TSL\'s create and align technical strategies and ensure critical features are included in current and new technical offerings from IBM.TSL’s own the entire business relationship with our clients and involved business partners.

Education

• Western Michigan University

  BA

  1990 — 1994

Skills

• Sharepoint
• Account Management
• Direct Sales
• Cloud Computing
• Strategic Partnerships
• Crm
• Salesforce.com
• Sales
• Virtualization
• Business Intelligence
• Sales Presentations
• Solution Selling
• Sales Management
• Saas
• Professional Services
• Sales Operations
• Enterprise Software
• Sales Process