Jeevitha Reddy

Customer Success Manager

Role
Customer Success Manager at apna
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Customer Success Manager

    apna

    Aug 2024 — Present · Bengaluru, IN

    Customer Success professional with 14+ years’ experience driving client retention, renewals, and expansion & product adoption across SaaS, B2B, and service industries. Proven record of reducing churn by 85%, improving onboarding efficiency by 70%, and unlocking upsell opportunities that contributed to double-digit revenue growth.Adept at leading cross-functional teams, resolving high-stakes escalations, and delivering measurable value to enterprise clients.

Education

  • MARIS STELLA COLLEGE

    Travel and tourism management

    2006 — 2009

  • Christ University, Bangalore

    Masters in Tourism administartion

    2009 — 2011

  • MARIS STELLA COLLEGE

    Travel and Tourism Management

    2004 — 2006

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