Jeevitha Gollapalli
Technical Support Specialist/ IT Engineer/ Specialist E2 level/Network Engineer
- Role
- Network Support Engineer (Ascension Medical Groups) at Ascension
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jeevitha Gollapalli
A Technical Support Engineer provides assistance and solutions to customers experiencing…
Experience
Network Support Engineer (Ascension Medical Groups)
Nov 2024 — Present · Austin, TX, US
Provide Level 2 support for over 800 users across corporate offices and remote setups. Assist end users or procedures that first level assistance (Service Desk) is unable to handle.improved overall network uptime by 30% by designing, implementing, and optimizing VPN and LAN/WAN networks across several locations. implemented VLANs, routing protocols, and ACLs while configuring and managing switches, routers, and firewalls to improve network security and performance. Using tools like Wireshark, PRTG, and SolarWinds, network health was monitored. Performance bottlenecks were proactively found and fixed, resulting in a 25% reduction in downtime. managed DNS, DHCP, and TCP/IP, guaranteeing smooth business connectivity and reducing network-related user problems. increased the dependability of remote workforce connectivity by 40% by deploying and managing a Cisco AnyConnect VPN for secure remote access. Manage daily ticket resolutions, password resets, VPN issues, hardware break/fix, and onboarding setups. everyday use of Microsoft SCCM for mass deployment/imaging laptops & desktops. Integral part of PC refresh to our two offices, this includes O/S update from Windows 10 to Windows 11. Resolved system crashes, application errors, and user access issues using remote tools such as TeamViewer, SCCM, and RDP Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/0 and NIC cards, hard disks, ribbon cables, hard drives, RAM,memory chips, CD-ROMs, and so on. Collaborate with LAN technicians/network administrators to ensure efficient operation of the companyʼs desktop computing environment. Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. Providing remote and on-site technical support.
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