Jeevitha Ananthan
Care Coordinator with Mercalis
- Role
- Operations Coordinator (Part Time) at Marriott International
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Jeevitha Ananthan
My passion is inspiring and motivating others, but little did I know I could tie it in…
Experience
Operations Coordinator (Part Time)
Nov 2023 — Present · Chapel Hill, NC, US
Assist service personnel with resolving guest inquiries or issues, ensuring smooth operations and minimizing guest dissatisfaction. Manage office tasks, including filing and handling phone inquiries, reducing average resolution time by 20% through proactive follow-up and problem solving. Maximize room revenue and occupancy levels through suggestive selling and yield management techniques. Exhibit a commitment to achieving a 95% client satisfaction rating based on feedback surveys by ensuring all requests are addressed comprehensively, and escalating issues promptly when necessary.
Skills
- Social Media
- Microsoft Word
- Customer Service
- Interpersonal Skills
- Event Planning
- Powerpoint
- Microsoft Excel
- Training
- Public Speaking
- Leadership
- Team Building
- Teamwork
- Microsoft Office
- Sales
- Time Management
- Social Networking
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