Jeevan R.

About Jeevan R.

Over 14 Years of IT Service Management Expertise – Extensive experience in ITSM, with a strong focus on Change Management, CMDB, Problem, Major Incident Management, and Governance, ensuring delivery of high-quality IT operations aligned with organizational objectives.Proven Track Record in Driving Operational Excellence – At Tata Consultancy Services, I have successfully led initiatives to streamline change processes, minimize incident recurrence, and improve response times, contributing to enhanced service reliability and client satisfaction.Expertise in ITIL Frameworks & Best Practices – Adept at leveraging ITIL principles to implement robust service management strategies, ensuring process consistency, risk mitigation, and improved service delivery across critical business functions.Stakeholder & Client Relationship Management – Skilled in managing and collaborating with diverse stakeholders, including executive leadership, technical teams, and external clients, to align IT strategies with business objectives in industries such as auditing, taxation, and consulting.Process Optimization & Continuous Improvement – Experienced in identifying process gaps, implementing corrective actions, and driving continuous improvement initiatives to optimize workflows, enhance productivity, and reduce operational risks.Change & Transition Leadership – Strong background in overseeing service transitions, ensuring seamless implementation of new processes and technologies, while maintaining business continuity and minimizing disruptions.Governance & Compliance Focus – Committed to structured governance practices, ensuring adherence to compliance requirements, audit standards, and industry regulations, fostering transparency and accountability within IT operations.Proficiency in ITSM Tools & Reporting – Hands-on expertise in ServiceNow for Incident, Change, and CMDB management, as well as advanced analytics and monitoring using Splunk, enabling data-driven decision-making and proactive issue resolution.Result-Oriented & Client-Focused Approach – Dedicated to delivering scalable IT service solutions that drive business value, enhance customer experiences, and support long-term organizational resilience.Adaptability & Leadership – Recognized for effectively leading cross-functional teams, mentoring junior consultants, and fostering a culture of collaboration, accountability, and high performance.

Experience

1. Assistant Consultant

   Tata Consultancy Services

   Apr 2015 — Present · Bangalore, IN

   IT Service Management: I have successfully managed the Change, Release, Incident and Problem for clients in the fields of Auditing, Taxation, Advisory & Consulting services for B4 firms. Change and Problem Manager: Coordinated change management to ensure efficient, disruption-free implementation, Led CAB meetings to align changes with business goals.Reduced incident recurrence by 30% through root cause analysis.Improved response times with a known error database.Cut implementation time by 25% via streamlined processes. Project Management: Being proficient in Project Management, I have piloted project transitions effectively, improved communication between teams & provided more transparency across teams. I have aligned business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains as a Business Analyst & Strategist. Key Skills:ITIL Certified, ITSM expertise, Proficient in ServiceNow and JiraDevOps: My understanding of DevOps allows me to analyze client requirements and challenges across development and IT operations and provide solutions that support their business and meet their goals. Business Analyst & Strategist: Plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains Implementer. Client Exposure: Effective liaison with Business and Internal departments for process improvements including new product development and enhancements. Excellent communicator with the ability to convey technical, business, and financial insights to client executives, business owners, and stakeholders. Strategic thinker with experience in developing business strategies aligned with growth objectives; skilled in consulting, relationship-building, and achieving common goals.

Education

• St. Aloysius'​ (Autonomous) College

  Bachelor's degree

  2008 — 2011