Jeevan K Noble

System Administrator @Beutel, Goodman & Company Ltd.

Toronto, ON, CA

Responsibilities/Accountabilities:Diagnosed and resolved software and hardware incidents, includingoperating systems (Windows/Mac) and across a range of softwareapplications.Assisted employees with any logged IT related incident when called upon.Took ownership of issues by carrying out problem analysis to implementtemporary or permanent fixes with the aim of restoring service to an employeeas soon as possible; escalated incidents to other support teams wherenecessary.Accurately recorded, updated and documented the requests using the ITservice desk system (JIRA).Installed and configured new IT equipments.Resolved incidents and upgraded different types of software and hardware.Resolved incidents with printers, copiers and scanners.Created, maintained and published relevant support documentation in orderto assist all staff in the quick resolution of their incidents and service requestsand enabled users to become more self-sufficient.Gave training to employees when new systems are installed in the company.Monitored internal system and resolved issues that arises (GFI Languard, GFI Archiver, PRTG, Unitrends, Checkpoint)Supported internal phone system.Mobile device support (Android/iPhone).Undertook other reasonable duties if required.Implemented Azure storage account for the companyImplemented Microsoft Intune MDM for managing Company mobile devicesAssisted in migration to Office 365 and Exchange onlineHands on experience with Scale HC3 Virtualization platform and migration of legacy servers to virtual platform.

Fanshawe College

Graduate Certificate, Information Security Management

Algonquin College of Applied Arts and Technology

Graduate Certificate, Business Intelligence System Infrastructure

Mahatma Gandhi University

Engineer's Degree, Electronics and Communications Engineering