Jeeva Heavenslin Vedaraj
Project Manager @Mphasis
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WORK HISTORY
Project Manager @Mphasis
US
Complete Project Management from concept to product/delivery for Direct customer facing projects.Managed direct team size of 5 resources at different levels and indirect/virtual team size of 5 resources during the project/program. Prepared capacity, Project Plan documents and system Integration plans, Ordering, Vendor Management.Be part of all the technical discussion, demos with internal teams and as well with the customer to clarify all technical related issues.
EDUCATION
Karunya Institute of Technology and Sciences
Bachelor of Engineering (B.E.)
Sri Nallaghu Polytechnic
Diploma is Electronics and Communication, Electrical, Electronics and Communications Engineering
ABOUT JEEVA HEAVENSLIN VEDARAJ
A result oriented professional with 19yrs of rich experience in the IT industry encompassing Project / Process Management, Email Marketing, Campaign Strategist, Marketing Automation, Automation on major task, Dialer Operations Management, Technical Support, Client Servicing, Resource Management, Voice Switching, Call center Design in various sector with up to date knowledge. Strong VOIP experience in both corporate and provider environments. Good Knowledge in network, Security, Wireless, Telepresence, WebEx, Avaya and CISCO UC solution. Handled Cisco Telepresence/video experience. Apt at planning, design, and deployment of world class voice infrastructure that is reliable, cost effective and secure. Currently playing a role of Infrastructure Program Manager, in the Network Engineering group, IT Organization, with specialty in Voice with responsibility of voice solution design and deployment. Adept at managing & leading teams for running successful process operations & experience of developing business continuity plans, automation procedures, service standards for business excellence. Strong communication, collaboration & team building skills with deftness in training and supporting end users as well as developing technical staff to achieve performance objectives.
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