Jeetu Bhatt
Technical Project Manager | Strategic Program Leader | Driving Operational Excellence Through Agile Delivery, Process Optimization & Team Empowerment | Certified Scrum Product Owner | Certified Google Project Manager
- Role
- Customer Service Manager Operations & Projects Lead at Consumer Cellular, Inc.
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Jeetu Bhatt
Hi, I’m Jeetu — a people-first project and program leader who brings over 15 years of…
Experience
Customer Service Manager Operations & Projects Lead
Oct 2016 — Present
As I progressed through several leadership roles at Consumer Cellular, I became a go-to resource for leading high-impact projects and driving operational excellence across customer service and support.Key Contributions:Spearheaded cross-functional improvement projects that led to a 30% reduction in average call handling time and a 60% improvement in first-call resolution, positively impacting both efficiency and customer satisfaction.Designed and implemented training and onboarding programs aligned with SOPs, improving customer satisfaction scores by 30% in just six months.Partnered with IT and reporting teams to roll out automated dashboards, improving visibility into agent performance and accelerating decision-making.Led regular Agile-style team huddles, performance reviews, and continuous improvement initiatives across frontline and management teams.Acted as a liaison between operations, product, and HR, aligning cross-functional teams and ensuring projects were delivered on time and within scope.Mentored new team leaders and project coordinators, helping build a culture of ownership and collaboration across multiple service teams. This role sharpened my ability to lead initiatives that deliver results — blending process design, change management, and stakeholder alignment to improve both people experience and business outcomes.
Education
Mohanlal Sukhadia University
Bachelor of Science - BS
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