Atamjit Sandhanwalia
Service Delivery Manager @Cubic³
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WORK HISTORY
Service Delivery Manager @Cubic³
Manage service delivery of IoT solutions for connected car technology to automotive and farm machinery OEMs. The software and analytics solutions drive competitive advantage for Cubic’s customers. These solutions integrate business systems and provide a one-stop solution for managing fleets of globally connected devices (vehicle software devices). Interface externally with customers IT and multiple Managed Network Providers (MNOs) stakeholders in North and South Americas This role provides a single point of contact to the customers for managing the scope of services, delivered following the ITIL processes Interface internally with Cubic’s globally dispersed service desk, application support and technology teams to ensure seamless services to the clients
EDUCATION
New Jersey Institute of Technology
Master of Science - MS, Mechanical Engineering
Thapar Institute of Engineering & Technology
BSME, Mechanical Engineering
SKILLS
ABOUT ATAMJIT SANDHANWALIA
I am an IT leader with excellent problem solving and analytical skills proven by strong legacy of 15+ years of experience in managing service delivery and program management for international clients. I have experience in leading global technical teams and developing long-range professional relationships with IT and business stakeholders.Service Delivery Manager / Program Manager j•••••••@att.net (IT Delivery for Applications, and Infrastructure)Stellar record in delivering services and solutions within time and budgetary constraints. Well versed in managing deliverables within contracted SLAs and operational KPI metrics. Proficient in building delivery staff and continuous evaluation & improvement of delivery processes. Broad exposure and working knowledge among Automotive, Electronics and Statement Government clients. Excellent communicator with negotiation skills to build long-term professional relationship with internal and external stakeholders. Core Competencies• Project Life Cycle Management• Application Development and Sustain• Infrastructure Deployment and Support• Contractual Service Level Management• Operational KPI Development• Stakeholder Relationship Management• Customer Satisfaction• Executive Presence• RFS and Sales Support• On-Premises and Cloud Solutions• Organizational Planning• Continuous Process ImprovementAccomplishments• Achieved professional certifications in Project Management, ITIL and Cloud Technologies• Never incurred SLA/financial penalties while delivering IT services to IBM clients in the automotive and electronics clients.• Met and at times exceeded revenue and gross profit targets during all assignments.Contact me at (24••••••91 or j•••••••@att.net for any Service Delivery Manager / Program Manager opportunities.
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