Jeet Pradhan
Customer Service Advisor @Concentrix
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WORK HISTORY
Customer Service Advisor @Concentrix
ON, CA
Handling the Customer support for GM – OnStar Member Loyalty services department.Provide inbound customer support using a call flow guide.Help customers resolve basic technical issues.Track, document, and retrieve information in databases.Offer additional products and/or services as per their need and usage.Providing excellent customer service and maintaining the CSAT above 85% overall.Close sales, work on prospecting, negotiation, presentation, and use B2B and B2C skills.Use product knowledge, build client relationships, and find new ways to retain customers.Be detail-oriented when it comes to sales of products and services.
EDUCATION
The Maharaja Sayajirao University of Baroda
Bachelor’s Degree, Accounting and Finance
Vidya Kunj High School
High School, Business/Commerce, General, B
Department of social work,Sardar patel university.
Master’s Degree, Human Resources Development
Sardar Patel University
Master's degree, Human Resources Management/Personnel Administration, General, B+ (7.23 CGPA)
ABOUT JEET PRADHAN
I am an internationally experienced Human Resources professional who loves to partner with business leaders to translate business strategies into implementable people practices that improve performance, employee engagement & experience, growth and profitability. With 7+ years of global experience, I am an alumnus of Axis Bank Ltd, TATA Croma Retail Ltd, HDFC Bank. professionally grew up in the HR domain and have learned the trade hands-on. I consider my robust strategic thinking and strong business acumen as my superpowers that enable me to appreciate the industry, products/services, challenges, and its uniqueness and collaborate meaningfully with my stakeholders. I have worked as global HR Business Partner/Generalist, Sr. Talent Acquisition Specialist and as an external HR Consultant. I have distinctive competencies in- HR Strategy - Organization Design - Talent Acquisition - Talent Management - Cyclical HR & People processes - HR Transformation - Employee Engagement - Leadership Development and Competency Profiling - Workforce and Succession Planning - Learning & Development - Job Descriptions and Position Evaluation - Performance Management - Change Management & Communication - HR Integration during Mergers & Acquisitions - Employer Branding through social media
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