Jeet Kar
People Manager with 11+ Years of Contact Center Excellence || MBA (Marketing & IT) || Six Sigma White & Yellow Belt Certified ||Proficient in SQL, Power BI || Expertise in Avaya,Genysys & Noble Systems Dialer Solutions
- Role
- Assistant Manager at Encore Capital Group
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Jeet Kar
Results-driven Workforce Management (WFM) professional with 10+ years of experience in forecasting, scheduling, capacity planning, and real-time management. Proficient in WFM tools such as Noble Systems, Aspect, Genesys, and Harmony to optimize workforce efficiency and enhance service levels. Skilled in leveraging data analytics and SQL to drive strategic decision-making, reduce costs, and improve operational performance. Adept at leading teams, collaborating with stakeholders, and implementing process improvements to align workforce strategies with business goals.
Experience
Assistant Manager
Mar 2022 — Present · Gurugram, IN
Lead workforce planning, forecasting, and scheduling to optimize operational efficiency across multi-site teams-Utilize Avaya CMS, eWFM, and workforce analytics tools to track key performance indicators (KPIs) and enhance resource allocation-Conduct audit reports, compliance checks, and internal assessments to ensure adherence to service standards and regulatory requirements-Develop and implement business continuity & disaster recovery plans, ensuring minimal service disruptions-Collaborate with cross-functional teams to drive process improvement, reduce costs, and optimize workforce performance-Mentor and coach teams to enhance productivity, service levels, and customer satisfaction.
Education
Mar Gregorious school
Bachelor of Commerce (B.Com.), Business/Commerce, General
Swami Vivekanand Subharti University (SVSU), Meerut
Master of Business Administration (MBA), Finance and IT
IACR
Bachelor's Degree, Accounting and Business/Management
2012 — 2013
St Gregorious School
10, Geology/Earth Science, General
2001 — 2007
Skills
- Primary Research
- Customer Insight
- Analytics
- Online Research
- Data Analysis
- Competitive Analysis
- Market Research
- Market Intelligence
- Market Analysis
- Quantitative Research
- Marketing Research
- Business Analytics
- Team Management
- Competitive Intelligence
- Consumer Behaviour
- Management
- Bpo
- Secondary Research
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