Jeelesa Williams

Client Services Delivery Associate Manager at Accenture

Role: Client Services Delivery Associate Manager at Accenture
Location: Charlotte, NC, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Jeelesa Williams

Accomplished and dedicated Human Resources and Program Management professional, known for…

Experience

Client Services Delivery Associate Manager
Accenture
May 2021 — Present · Charlotte, NC, US
Responsible for ensuring that services are being seamlessly delivered to the client by overseeing BPO HR functions for assigned client locations in NC, SC & GA. • Strategic partner and liaison connecting the client with the BPO Hiring Plan Team to strategize hiring plan building to cover staffing needs. Hosting daily and weekly calls to review attrition, training needs and long-term staffing goals.• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimizationSelected Achievements:• Exhibiting operational ability in a diverse, large-scale environment by maintaining rapport with client and individual shareholders.• Presenting weekly metrics of hiring plan expectations and attrition to client connects through virtual meetings.

Skills

Community Outreach
Leadership
Event Planning
Public Speaking
Volunteer Management
Nonprofits
Non-Profits
Fundraising
Management
Customer Service
Community Development
Time Management
Microsoft Office
Program Development
Social Media
Research
Powerpoint
Leadership Development
Microsoft Excel
Program Management
Grant Writing
Training
Peoplesoft
Hris
Yardi Property Management
Microsoft Word
Financial Analysis
Human Resources
Human Services

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@accenture.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.