Jeeban Kumar Mishra

About Jeeban Kumar Mishra

I am an experienced IT professional with 5+ years of proven expertise in the IT industry, specializing in IT Service Management (ITSM), ITIL v4 processes, Third Party Risk Management (TPRM), Data Privacy, Governance, and Risk Management. Throughout my career, I have successfully managed and supported end-to-end IT operations, ensuring business continuity, compliance, and operational excellence.My core competencies include Major Incident Management, Project Planning and Management, and the implementation of best practices to enhance IT service delivery and governance frameworks. I possess a strong understanding of Risk Management techniques, including Risk Identification, Risk Assessment, and Risk Mitigation, helping organizations strengthen their control environment and minimize potential threats.I hold specialized expertise in the OneTrust platform, with hands-on experience in complete system configuration across multiple modules, including Third Party Risk Management, Cookie Consent, PIA & DPIA automation, Privacy Rights automation etc.My technical proficiency extends to tools such as ServiceNow, Jira, Autosys, and IBM InfoSphere Data Management, leveraging these platforms to streamline processes, enhance productivity, and ensure data integrity across IT ecosystems.With a strong focus on compliance, governance, and risk reduction, I am passionate about implementing technology-driven solutions that align with organizational goals and regulatory standards. I consistently strive to improve IT performance, optimize processes, and deliver value through effective service management and risk governance.

Experience

1. Senior Consultant

   Genpact

   Apr 2025 — Present · Bengaluru, IN

Education

• Utkal University

  Bachelors in computer application - BCA, Computer Science

  2015 — 2018

• Biju Patnaik University of Technology, Odisha

  Master of Computer Applications - MCA, Computer Science

  2018 — 2020