Eduardo Guerrero

About Eduardo Guerrero

Results-driven Quality Leader with over 9 years of experience in quality assurance, supplier quality, and continuous improvement within the manufacturing sector. I specialize in driving operational excellence, enhancing customer satisfaction, and leading cross-functional teams to deliver measurable improvements in product and process quality.Currently serving as Customer Satisfaction & Quality Manager at Schneider Electric, I lead strategic initiatives across Quality Management Systems, SPS Scorecards (4F, 9C, 9D, 1A, 6A, 6C, 9A), and Lean Six Sigma projects. I’m passionate about developing high-performing quality teams and fostering a culture of accountability and continuous improvement.Certified in Six Sigma and Quality/Organizational Excellence, I’ve successfully led multiple Green Belt projects, including:DPM Reduction at Cedar Rapids Plant: Reduced PPMs from 192,776 to 6,799, improved sigma level from 2.37 to 3.97, and achieved $584K in annual cost avoidance.PO Accuracy & CR Response Time Projects: Delivered significant improvements in supplier performance and customer satisfaction, with combined cost avoidance exceeding $120K.Fluent in Spanish and English, I bring a global mindset and a hands-on approach to solving complex quality challenges and delivering sustainable results.

Experience

1. Customer Satisfaction & Quality Manager

   Schneider Electric

   Jan 2025 — Present · IA, US

   As Quality Manager, I lead initiatives that ensure product and process excellence, customer satisfaction, and continuous improvement across the organization. I oversee quality systems, supplier performance, and cross-functional collaboration to drive operational efficiency and compliance with global standards.Key Responsibilities & Focus Areas:> Lead the development and execution of quality strategies aligned with business goals and customer expectations.> Manage and sustain the Quality Management System (QMS) to ensure compliance with ISO standards and internal procedures.> Drive continuous improvement initiatives using Lean Six Sigma methodologies to reduce defects, improve processes, and enhance customer satisfaction.> Develop and mentor Quality Engineers, fostering technical growth, problem-solving capabilities, and leadership skills within the quality team.> Collaborate with cross-functional teams, including Engineering, Procurement, and Operations, to resolve quality issues and implement preventive actions.> Monitor and analyze quality metrics to identify trends, risks, and opportunities for improvement.> Champion a culture of quality, accountability, and operational excellence across all levels of the organization.> Support strategic projects and new product introductions with robust quality planning and risk management.> Drive performance through SPS Scorecards, focusing on:> 4F: Quality Fundamentals > 9C: Collaborative Quality Management > 9D: Customer Experience > 6A: Process Robustness > 6C: Continuous Improvement > 9A: Supplier QualityLean Six Sigma Green Belt Project:> DPM Reduction at Cedar Rapids, IA Plant: Led a project to improve internal customer satisfaction by reducing PPMs from 192,776 to 6,799, increasing the sigma level from 2.37 to 3.97, and achieving an annual cost avoidance of $584,247.

Education

• Instituto Internacional de Estudios Superiores

  Master's degree, Quality and Productivity

  2018 — 2020

• Instituto Tecnologico de Reynosa

  Bachelor's degree, Industrial Engineering

  2010 — 2014