Jedidya Ephraim
CX Compliance L&D Sr. Analyst
- Role
- Cx Compliance L & d Senior Analyst at Coinbase
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Jedidya Ephraim
At Coinbase, my focus as a CX L&D Senior Analyst encompasses pioneering learning and development solutions that harness my expertise in management systems and graphic design. Having transitioned from Amazon, I bring forth a robust understanding of customer service dynamics and the importance of continuous process improvement.My journey included managing a customer support team, where I honed my skills in people management and operational efficiency. At Coinbase, the drive to craft exceptional learning experiences aligns with my goal to empower teams through innovative educational strategies, ensuring they are equipped to excel in a rapidly evolving digital finance landscape.
Experience
Cx Compliance L & d Senior Analyst
Jul 2024 — Present · Hyderabad, IN
In my role as a CX Complaince L&D Senior Analyst at Coinbase, I manage the Compliance Enhance Due Diligence training program by designing and developing comprehensive training content to align with strategic business objectives. I manage the deployment, maintenance, and evaluation of training programs to ensure effectiveness and continuous improvement. Additionally, I collaborated with cross functional teams to gather feedback and secure necessary approvals for training initiatives.
Education
Keren
Higher Secondary School, Physics, Chemistry, Biology, Computers
2006 — 2008
Anand Niketan
High School
2002 — 2006
Bhaskar Pharmacy College
Bachelor’s Degree, Pharmacy
2009 — 2013
Skills
- Research
- Customer Service
- English
- Public Speaking
- Microsoft Word
- Photoshop
- Windows
- Microsoft Excel
- Powerpoint
- Outlook
- Microsoft Office
- Teaching
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