Jedd Lucas

About Jedd Lucas

As a Process Improvement Consultant at Capital Blue Cross, I leverage over 20 years of military experience and expertise in Lean Six Sigma methodologies to drive organizational success. My career began with a distinguished tenure as an Explosive Ordnance Disposal Technician in the United States Air Force, where I led diverse teams in high-stress environments and managed complex, large-scale projects. This experience has instilled in me a disciplined, mission-oriented approach that I bring to every challenge.At Capital Blue Cross, I am part of a high-performance team committed to enhancing operational efficiency and customer satisfaction. I excel in identifying inefficiencies, developing innovative solutions, and mentoring staff on process improvement methodologies. My ability to lead projects, manage risks, and deliver actionable insights has consistently resulted in significant cost savings and operational improvements.I am passionate about continuous learning and professional growth. Holding certifications in Lean Six Sigma Black Belt and Project Management Professional (PMP) while pursuing an MBA from Penn State, I stay at the forefront of industry best practices and contribute effectively to organizational success.

Experience

1. Process Improvement Consultant

   Capital Blue Cross

   Oct 2023 — Present · Harrisburg, PA, US

   Serves as a Process Improvement Consultant driving organizational success through data-driven strategies, Lean Six Sigma methodologies, and robust cross-functional collaboration. Focuses on enhancing operational efficiency, reducing costs, and elevating the customer experience.Key Achievements & Contributions:• Reduced Nonstandard Benefit Requests (NBRs) by 41% through in-depth process mapping and Lean principles, cutting approval times from 5.7 to 2.7 days.• Saved up to $45K annually in postage costs by redesigning the closed claims workflow—eliminating duplicative mailings and clarifying examiner notes for better accuracy.• Developed the “Quote to Card” Success Measure, improving ID card availability, claims processing readiness, and portal functionality—recognized by leadership as a best-in-class analysis.• Mentored new hires and student interns, fostering a culture of continuous improvement and collaboration. Guided an intern to full-time employment and served as a Buddy Program mentor.• Drove operational transparency by creating project charters, SharePoint sites, and clearly defined metrics, ensuring timely status updates and stakeholder alignment.• Optimized Printing Services with a 40% reduction in cycle times, leveraging time studies and machine data to automate manual processes and enhance reporting accuracy.As a PMP and Lean Six Sigma Black Belt professional, I blend root cause analysis and strategic leadership to deliver meaningful results—helping Capital Blue Cross continuously improve, scale processes, and serve customers at the highest level.

Education

• Community College of the Air Force

  Associate of Science - AS, Explosive Ordnance Disposal

  2013

• Shippensburg University of Pennsylvania

  Master of Business Administration - MBA, Business Administration and Management, General

• American Military University

  Bachelor's degree, Business Administration and Management, General

  2022