Joan E. Cunningham
Helping Build Great Businesses and Exceptional Customer Service | Let\'s work together to drive Customer Success
- Role
- Senior Client Success Manager at Gartner
- Location
- Cape Coral, FL, US
- LinkedIn followers
- 500 followers
About Joan E. Cunningham
Collaborative leader with dedication to partnering with coworkers to promote engaged…
Experience
Senior Client Success Manager
Jan 2021 — Present · US
Implement customer engagement strategies establishing professional relationships with clients through product expertise, customer service and training.• Subject Matter Expert providing customer support and solving issues.• Conduct training and mentored team members to promote productivity, accuracy, and commitment to friendly service.• Monitor metrics and develop actionable insights to improve efficiency and performance for customer retention.• Collect product feedback from customers sharing with relevant teams to drive
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