Jeci C.

Experience

1. Executive Relationship Manager

   ADP

   Jun 2016 — Present · Dallas-Fort Worth, TX, US

   Develop and enhance strategic business partnerships by building trust with my clients’ key decision makers to drive client retention/improve loss prevention. Possess industry knowledge that facilitates a complete understanding of our clients’ business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value through the life cycle of the client. Deliver on Human Resources BPO business partnership to drive client satisfaction, retention, and overall positive client experience. Liaison between the client and ADP, serving as an internal client advocate. Maintain a comprehensive understanding of the entire ADP product suite (Recruiting & Selection, Employee Relations, HRIS, Payroll & Tax Admin, Benefits Administration, Training & Development, Risk Management & Safety and Regulatory Compliance) and coordinate communication among the various business partners.Coordinate client projects and the resolution of critical service issues, Determine the components of projects and prepare comprehensive project plans and scope of all required activities across product and service platforms. Communicates status and next steps to the client and appropriate internal ADP partners.Perform strategic account review with the client to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities. Adheres to standard ADP tools and processes