Jebby Joe

Experience

1. Customer Success Specialist

   Freshworks

   Oct 2023 — Present · Chennai, IN

   As a Customer Success Specialist for Freshworks, I engage proactively with mid-tier customers across North America and Canada, aligning with a tailored engagement model based on customer segments. I focus on understanding and documenting customer business workflows and key use cases, providing strategic, trusted advisory to drive meaningful client outcomes or results.• Customer Engagement and Relationship building - Establish and nurture strong relationships with key customer stakeholders, increasing customer lifetime value (CLTV) by promoting best practices and helping customers maximize ROI on their Freshworks investments.• Product Knowledge & Solution Development: Leverage a deep understanding of Freshworks’ product ecosystem to discuss business use cases, planning customized demos and solutions that help clients achieve key business goals.• Data-Driven Approach - Collaborate with Customer Success Program Manager on actionable insights and implement targeted engagement programs focused on product adoption and customer retention.• Cross-functional collaboration: Work closely with product, sales, support, and marketing teams to address customer challenges, using data-driven insights from Power BI, CRM, and Freshsuccess reports to align solutions and campaigns related to customer success goals.• SaaS Metrics & Compliance: Drive regular revenue forecasting, track key SaaS metrics (churn, adoption, CLTV), and ensure alignment with Freshwork standards.

Education

• Don Bosco M.H.S.S

  High School, Commerce

  1994 — 2008

• Institute of Management Technology, Ghaziabad

  Postgraduate Degree, PGP - Marketing

• Christ University, Bangalore

  Bachelor’s Degree, Marketing/Marketing Management, General

  2009 — 2013

• Dr Ambedkar Global Law Institute

  Bachelor of Laws - LLB (Hons)

  2015 — 2018

• upGrad.com

  Digital Marketing, Marketing

  2016 — 2017

• Liverpool John Moores University

  Master of Business Administration - MBA, International Business

  2021 — 2022

Skills

• Business Development
• Negotiation
• Human Resources
• Sales Operations
• Build Strong Teams
• Pricing Strategy
• Market Research
• Editing
• Customer Service
• Marketing
• Microsoft Office
• Sales
• Deal Execution
• Recruiting
• Social Media Marketing
• B2b
• Team Leadership
• Branding
• Sourcing
• High Level of Confidentiality
• Connecting People
• Account Management
• Teamwork
• Team Management
• Crm
• Operations Management
• Client Development
• Strategic Partnerships
• Marketing Strategy
• Personal Branding
• Strategic Planning
• Start-Ups
• People-Oriented
• Analysis
• B2b Marketing
• Business Strategy
• Consultative Selling
• Client Services
• Strategy Execution
• Photography