Jebas D
Senior Product Adoption Specialist @ Freshworks | Implementation || Product Adoption || Solutioning ||Tech Support || REST APIs ||
- Role
- Lead - Product Adoption at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Jebas D
I’m someone who genuinely enjoys helping customers succeed with products. Over the…
Experience
Lead - Product Adoption
Jan 2026 — Present · Chennai, IN
Own product adoption strategy and onboarding journeys to drive customer value, feature usage, and retention across key accounts.Design and implement scalable automation and chatbot solutions to improve self-service and reduce support dependency.Act as a trusted product advisor, partnering with customers and internal teams to solve complex use cases and improve adoption of new features.Mentor team members and contribute to customer advocacy and product feedback initiatives to influence continuous improvement.
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