Jebaraj G

About Jebaraj G

As a Business Analyst, I analyze business processes, recommend improvements, develop & …

Experience

1. Business Analyst

   Sunoida Solutions

   Aug 2024 — Present · Chennai, IN

   Engage with banking clients to understand their business objectives, operational challenges, and BI needs.• Ensure clear understanding of the customer’s current processes and pain points to customize the BI solution effectively.• Work closely with technical teams to define functional specifications and ensure the customized solution meets the specific business requirements.• Create user manuals, technical documentation (BRD, FRD) to assist clients in the use and maintenance of the BI tools.• Collaborate with Data Engineers and Developers to design, configure, and tailor the BI platform (including dashboards, reporting, and data integration) for the desired client.• Oversee the configuration and deployment of the customized BI solution.• Ensure successful integration with clients\' existing banking systems (core banking systems, CRMs, etc.) and other Peripheral systems.• Perform quality assurance to validate all deliverables and obtain UAT sign off from customers.• Provide training to end-users within the bank to ensure successful adoption and use of the BI software.• Offer post-implementation support to resolve issues, optimize performance, and ensure continued alignment with client business goals.• Serve as the primary point of contact between the client, project management, and technical teams.• Always be looking for techniques to enhance monitoring, identify problems, and provide customers with better value.• Provide feedback to product development teams for product enhancements based on client feedback and needs.

Education

• Alagappa University, Alagappa Nagar, Karaikudi

  Master of Business Administration - MBA, Production and Operation management

• Thiagarajar College

  Bachelor of Science - BS, Computer Science

  2016 — 2019