Juan Eduardo Albin
Guest Service Associate on Viking Mississippi Cruise Ship @Viking
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WORK HISTORY
Guest Service Associate on Viking Mississippi Cruise Ship @Viking
Served as the primary source of information for guests, providing concierge services and customer support.• Managed onboard sales transactions, phone switchboard operations, cashless payment systems, and safety protocols.• Ensured the smooth operation of the guest infotainment system.• Organized and executed embarkation, disembarkation, and check-in/out procedures efficiently.• Maintained daily logbooks, guest manifests, and prepared guest lists and invitations.• Addressed guest complaints and resolved issues promptly and professionally.• Coordinated guest travel arrangements and assisted with shore excursions to enhance the guest experience.
EDUCATION
AHLEI - American Hotel & Lodging Educational Institute
Certificate, Supervisory Skill Builders
Centro de Estudios en Ciencias de la Comunicación
Licenciado, Ciencias de la Comunicación
American Heart Association
Heartsaver® First Aid CPR AED Certificationate , Emergency Response and Basic Life Support
AHLEI - American Hotel & Lodging Educational Institute
Certificate, Hospitality Management : Leadership
Florida Atlantic University
Certificate, Hospitality & Tourism Management
Universidad Anáhuac
Pasante Maestria en Mercadotecnia Integral, Mercadotecnia
SKILLS
ABOUT JUAN EDUARDO ALBIN
Highly motivated and results-oriented professional with a diverse background in customer…
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