Juan Eduardo Albin
Hospitality & Guest Services Expert | Cruise Ship & Property Management Professional | Creating Exceptional Guest Experiences Across Industries OPEN TO NEW OPORTUNITIES #ONO
- Role
- Guest Service Associate on Viking Mississippi Cruise Ship at Viking
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Juan Eduardo Albin
Highly motivated and results-oriented professional with a diverse background in customer…
Experience
Guest Service Associate on Viking Mississippi Cruise Ship
Jul 2024 — Present
Served as the primary source of information for guests, providing concierge services and customer support.• Managed onboard sales transactions, phone switchboard operations, cashless payment systems, and safety protocols.• Ensured the smooth operation of the guest infotainment system.• Organized and executed embarkation, disembarkation, and check-in/out procedures efficiently.• Maintained daily logbooks, guest manifests, and prepared guest lists and invitations.• Addressed guest complaints and resolved issues promptly and professionally.• Coordinated guest travel arrangements and assisted with shore excursions to enhance the guest experience.
Education
AHLEI - American Hotel & Lodging Educational Institute
Certificate, Supervisory Skill Builders
2020 — 2020
Centro de Estudios en Ciencias de la Comunicación
Licenciado, Ciencias de la Comunicación
1999 — 2003
American Heart Association
Heartsaver® First Aid CPR AED Certificationate , Emergency Response and Basic Life Support
AHLEI - American Hotel & Lodging Educational Institute
Certificate, Hospitality Management : Leadership
2020 — 2020
Florida Atlantic University
Certificate, Hospitality & Tourism Management
2020 — 2020
Universidad Anáhuac
Pasante Maestria en Mercadotecnia Integral, Mercadotecnia
2005 — 2007
Skills
- Hotels
- Hostelería
- Hospitality
- Hospitality Management
- Customer Experience
- Hospitalidad
- Alimentación Y Bebidas
- Satisfacción Del Cliente
- Administración Y Dirección De Empresas
- Relaciones Públicas
- Entrenamiento
- Mercadotecnia
- Restaurants
- Hoteles
- Gestión Y Dirección Hotelera
- Ventas
- Marketing
- Estrategia De Mercadotecnia
- Negotiation
- Hospitality Industry
- Sales
- Event Management
- Servicio De Atención Al Cliente
- Negociación
- Public Relations
- Gestión De Eventos
- Customer Oriented
- Customer Satisfaction
- Training
- Food & Beverage
- Restauración (Restaurantes)
- Customer Service
- Management
- Marketing Strategy
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