Jeannot Stypa Bongo
Bilingual Consumer Support Representative @Glen Dimplex Americas
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WORK HISTORY
Bilingual Consumer Support Representative @Glen Dimplex Americas
Cambridge, ON, CA
Responding to telephone, email, and Live Chat from consumers/dealers/distributors and technicians in an accurate and timely fashion providing an exemplary customer service experience. Be able to articulate product features and functions in order to meet the consumer/customer’s needs. Provide exceptional service and support by handling inbound and outbound calls that include but are not limited to technical troubleshooting, product inquiries, processing orders, inter-departmental communications, order management/tracking, warranty, and returns processing. Through extensive support and training, Be knowledgeable on product functionality and warranties, business processes, CRM (dynamics and Zendesk) SAP, and any other tools required.
EDUCATION
Cape Peninsula University of Technology
Student Tutor Certificate
Cape Peninsula University of Technology
National Diploma
University of Toronto School of Continuing Studies Boot Camps
Certificate
Bob Cork Agencies CC
esko ArtiosCAD Certificate
Cape Peninsula University of Technology
Bachelor’s Degree
ABOUT JEANNOT STYPA BONGO
I help organizations integrate Design Thinking to enhance user experience and develop intuitive products, strengthening brand leadership and fostering sustainable business growth.
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