Jeannie Allain

About Jeannie Allain

Results-driven Senior Customer Service leader with over 20 years of experience spearheading transformative strategies and enhancements that consistently elevate customer satisfaction ratings with Fortune 50 clients. Accomplished in leading ethical, highly efficient teams within dynamic, collaborative settings. Adept at building dedicated, cross-functional teams aligned by shared objectives and innovative thinking to deliver an outstanding customer experience. Proficient in resolving escalated customer issues swiftly through root cause analysis, innovative problem-solving, and effective communication. Proven track record in account management, implementing improvement plans, and fostering growth. Exceptional skills in developing a deep understanding of customers, products, and operations while serving as a brand ambassador. Skilled in creating collaborative work environments, utilizing KPIs, and providing team guidance, direction, and training to maximize performance and ensure positive customer engagement. Background encompasses expertise in customer service, leadership, project management, change management, and invoicing. CORE COMPETENCIES: Project Management • Process Improvement • Workforce Management • Training Development • Hiring & Onboarding • Data Analytics & Reporting • Performance Management • Positive Mindset • Quality Assurance • Strategic Thinker • Problem Solver • Adaptable • Cool Under Pressure • Strong Communicator • Organized • Decisive • Persuasive • Innovative • Collaborative • Active Listener • Goal-Setter • Team Builder • Passionate • Tenacious • Proactive • AI • SAAS • Start-Up • Implementation • Lean Six Sigma Green Belt CONTACT: Jeannie.j,a•••@charter.net

Experience

1. Client Success Partner- Telecommunications

   Xsell Technologies

   Nov 2021 — Present · Chicago, IL, US

   XSELL Technologies was founded on the belief that the behavior of the very best sales agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. The power law in performance describes how 80% of a company’s results are produced by 20% of its workforce. Bringing our core belief to life required us to identify all of the behaviors of these top performers that enabled them to produce disproportionate results. These small groups of highly impactful employees often have specialized industry skill sets that translate into big results. And then deliver that top performer skill set with precision at scale, to the rest of the enterprise, driving game-changing outcomes by upskilling 80% of the workforce. To do this, we leverage artificial intelligence as a foundational capability to listen, learn and support agents in real-time with the exact information they need to exceed customers’ expectations and deliver top-performer experiences.